Where can I find my frame’s measurements?
All of our frames have a set of numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, there is a diagram of the frame with the specific measurements of that frame. We recommend comparing the measurements of your current glasses to the frame measurements on our website as this will give you an idea for how a pair will fit you.
What's the best way to clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth or let them air dry. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses.
Can you help me pick out a frame?
Finding the right pair of frames can be tricky, but our personal stylists are here to help! Email us at email@example.com and we will be happy to help pick frames that will best suit you.
What if the frames I ordered don’t fit me?
If you are unhappy with the fit of your Stockholm Squared frames or you feel they don't suit your face or the size isn't quite right, maybe consider exchanging them for another style. Simply email us at firstname.lastname@example.org and one of our style experts will be happy to assist you in finding a better fit.
How do I obtain an itemized receipt?
A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, you can email us at email@example.com
How do you ship the glasses?
All of our frames are sent to you in a FREE eyeglass case along with a pouch & cleaning cloth inside a product box. All items are then packed in a custom shipping box to ensure there is no damage to your order during transit.
How do I check on the status of my order?
To check on the status of an order, click the “Track my order” link in your confirmation email.
What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes. Please email us at firstname.lastname@example.org to request a change to your order
What is your return policy?
We want to you to be 100% satisfied with your order. In the event that you are not we have a 30-day, hassle-free return or exchange policy for our eyewear and accessories. (Accessories are any non-eyewear objects we sell, except for gift cards.) If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of receipt. Send a return request to email@example.com and we will email you a return label. All refunds will be credited to the same account from which original payment was made.
We do not offer refunds on gift cards/ sale/clearance items
All our exchanges or returns are subject to the following conditions:
Product must be mailed to our warehouse within 30 days of your order delivery.
The product must be unworn, undamaged and returned in its original packaging.
All orders are subject to free shipping via United States Postal Services and will be delivered within 3 -7 business days of dispatch- Please be advised of delays due to the current COVID-19 crisis.
For expedited shipping, we offer Express Shipping at an additional cost of $5.95 - Please select 'Express Shipping' at checkout. Express Post will be delivered within 2-3 business days of dispatch.
Your order will be dispatched within 1-3 working days of your order being placed.
Once your order has been dispatched, you’ll receive an email with USPS tracking information.
How do I track my package?
Once an order has been fulfilled you will receive an order confirmation email along with a USPS tracking number. It can take up to 48 hours for the tracking information to update once you have received the automated tracking email. If there is no status change on the tracking after 48 hours please contact. us via email at firstname.lastname@example.org and we will do our best to give you an update or determine the status of your package.
If your package has been delivered according to your tracking number, Stockholm Squared holds no liability for its whereabouts beyond that. However, please contact us at email@example.com and we will do our very best to help you locate the missing package.
What if my package is lost or damaged in transit?
Stockholm Squared is not responsible for a lost or damaged package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.Once an order has been fulfilled you will receive an order confirmation email along with a USPS tracking number. It can take up to 48 hours for the tracking information to update once you have received the automated tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at firstname.lastname@example.org and we will do our best to give you an update or determine the status of your package.
What if my package is lost or damaged in transit?
Stockholm Squared is not responsible for a lost or damaged package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.
What payment methods do you accept?
We accept all major credit cards, PayPal, ShopPay and ApplePay.
At Stockholm Squared we are always looking for different collaboration opportunities. Please email us at email@example.com and we would love to explore ways in which we can work together.